Refund policy

Returns & Refund Policy

All sales are final. We do not offer refunds or accept returns unless the item arrives damaged.

If your item arrives damaged, you must contact us within 48 hours of receiving your order at vasatko.company@gmail.com.

To be eligible for a damage claim:

  • The damage must be clearly visible.

  • You must provide clear photographic evidence of:

    • The damaged item

    • The packaging (including any visible shipping damage)

    • The shipping label

  • The item must be unused and in the same condition as received.

Claims submitted without photographic evidence will not be accepted.

Damaged Items

Once we receive your email and review the provided evidence, we will evaluate the claim.

If the claim is approved, we reserve the right to:

  • Offer a replacement of the same item (if available), or

  • Issue a refund to the original payment method.

We do not guarantee refunds. Each case is reviewed individually.

Non-Returnable Items

We do not accept returns or provide refunds for:

  • Incorrect size selection

  • Change of mind

  • Sale items

  • Gift cards

  • Custom or personalized products

Please make sure to carefully review product descriptions and sizing before placing your order.

Contact

For all inquiries regarding damaged items, please contact:
vasatko499@gmail.com